Bill Franks, 2025 Articles & Publications

Has AI Changed The Flow Of Innovation?

5/13/2025

Today’s pace of change with AI is so fast that it’s reversing the typical flow of innovation from a chase mode to a catch-up mode. Here is what that means...

Monthly Analytics Matters Blog
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Don’t Build Up Relationship Debt!

4/15/2025

A discussion of the concept of relationship debt, why you need to focus on minimizing it, and why many people are building up a lot of it due to working mostly or fully remote!

Monthly Analytics Matters Blog
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Artificial “Good Enough” Intelligence (AGEI) Is Almost Here!

3/18/2025

A discussion of how artificial “good enough” intelligence (AGEI) could bring almost all the negative and positive outcomes we associate with AGI well before AGI arrives!

Monthly Analytics Matters Blog
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Do NOT Deploy THAT Chatbot!

2/11/2025

A discussion of an alternative, human augmented chatbot approach that is much less risky than direct to customer chatbots, yet still quite powerful. All it takes is to tweak the stated goal from “implement a chatbot to interact with customers” to “implement a chatbot that improves customer interactions”. Read on to see why that isn’t a meaningless semantic distinction!

Monthly Analytics Matters Blog
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The Complexities Of Computing Analytics ROI

1/14/2025

Computing the ROI generated from an analytics initiative is typically much harder than we’d like to think. Here are few common approaches to justifying an ROI, how they work, and why you should combine multiple approaches instead of just relying on one!

Monthly Analytics Matters Blog
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​Articles & Publications 2025

Has AI Changed The Flow Of Innovation?

Don’t Build Up Relationship Debt!

Artificial “Good Enough” Intelligence (AGEI) Is Almost Here!

Do NOT Deploy THAT Chatbot!

The Complexities Of Computing Analytics ROI

Articles & Publications 2025